Vonage AI
Medium RiskCustomer Support
AI-powered communications API and contact center platform
4
Risk Score
(1-10 scale)
Data Handling
Storage Location
US cloud servers
Retention Policy
Per contract terms
Training on User Data
API data not stored long-term
Risk Factors
- ⚠Metadata collected for analytics
- ⚠Employee data may be processed
- ⚠Cross-border data transfers
Security Recommendations
- ✓Review and configure data retention settings
- ✓Train staff on data handling policies
- ✓Enable encryption for sensitive content
Compliance
SOC 2✓
GDPR✓
HIPAA✗
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