Trengo
Medium RiskCustomer Support
Omnichannel communication platform with AI-powered chatbots and automated message routing.
4
Risk Score
(1-10 scale)
Data Handling
Storage Location
EU servers
Retention Policy
24 months
Training on User Data
No
Risk Factors
- ⚠Multi-channel message aggregation
- ⚠Extended retention period
- ⚠No SOC 2 certification
Security Recommendations
- ✓Reduce retention to 12 months
- ✓Request SOC 2 compliance plans
- ✓Audit channel data flows
Compliance
SOC 2✗
GDPR✓
HIPAA✗
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