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Stonly

Medium Risk

Marketing

AI-powered knowledge management and guided help platform for customer self-service and team enablement.

4
Risk Score
(1-10 scale)

Data Handling

Storage Location

EU cloud infrastructure

Retention Policy

Data retained during contract

Training on User Data

Knowledge base data not used for external training

Risk Factors

  • ⚠Customer interaction data collection
  • ⚠Knowledge base content processing
  • ⚠AI-guided decision tree analytics

Security Recommendations

  • ✓Review knowledge base content sensitivity
  • ✓Audit interaction analytics
  • ✓Ensure EU data residency

Compliance

SOC 2✓
GDPR✓
HIPAA✗

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