PolyAI
Medium RiskCustomer Support
Voice AI platform that builds lifelike voice assistants for customer service phone interactions.
5
Risk Score
(1-10 scale)
Data Handling
Storage Location
UK and US servers
Retention Policy
12 months
Training on User Data
Yes, anonymized
Risk Factors
- ⚠Voice data collected and processed
- ⚠Caller identity potentially identifiable
- ⚠Anonymized voice data used for training
Security Recommendations
- ✓Implement voice data consent flows
- ✓Review anonymization effectiveness
- ✓Set voice data retention limits
Compliance
SOC 2✓
GDPR✓
HIPAA✗
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