Olark
Low RiskCustomer Support
AI-powered live chat software for sales and customer support
3
Risk Score
(1-10 scale)
Data Handling
Storage Location
US cloud servers
Retention Policy
Until account deletion
Training on User Data
Not used for training
Risk Factors
- ⚠AI model may retain conversation patterns
- ⚠API keys and credentials managed externally
- ⚠Potential exposure of sensitive information
Security Recommendations
- ✓Limit sharing of confidential information
- ✓Monitor API access and usage logs
- ✓Review data processing agreements before use
Compliance
SOC 2✗
GDPR✓
HIPAA✗
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