Olark AI
Low RiskCustomer Support
AI-enhanced live chat software with chatbot automation and visitor insights for customer support teams.
3
Risk Score
(1-10 scale)
Data Handling
Storage Location
US cloud infrastructure
Retention Policy
Chat transcripts retained per settings
Training on User Data
No customer data training
Risk Factors
- ⚠Live chat conversation recording
- ⚠Visitor identification
- ⚠Chatbot automation
Security Recommendations
- ✓Review transcript retention
- ✓Audit visitor tracking
- ✓Configure chatbot boundaries
Compliance
SOC 2✗
GDPR✓
HIPAA✗
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