Medallia AI
Medium RiskCustomer Support
AI-powered customer and employee experience management platform
5
Risk Score
(1-10 scale)
Data Handling
Storage Location
US cloud servers
Retention Policy
Per contract terms
Training on User Data
Used to improve AI models
Risk Factors
- ⚠Employee data may be processed
- ⚠Potential exposure of sensitive information
- ⚠Metadata collected for analytics
Security Recommendations
- ✓Evaluate compliance requirements for your region
- ✓Enable encryption for sensitive content
- ✓Opt out of AI training where available
Compliance
SOC 2✓
GDPR✓
HIPAA✓
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