Level AI
Medium RiskCustomer Support
Contact center AI that provides real-time agent coaching and automated quality assurance scoring.
5
Risk Score
(1-10 scale)
Data Handling
Storage Location
US servers
Retention Policy
18 months
Training on User Data
Yes, anonymized
Risk Factors
- ⚠Call recordings analyzed for QA
- ⚠Agent performance scoring automated
- ⚠Conversation sentiment analysis
Security Recommendations
- ✓Get agent consent for AI scoring
- ✓Review sentiment analysis accuracy
- ✓Implement fair scoring practices
Compliance
SOC 2✓
GDPR✓
HIPAA✗
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