Lang.ai
Medium RiskCustomer Support
AI-powered customer experience intelligence and ticket tagging
4
Risk Score
(1-10 scale)
Data Handling
Storage Location
US cloud servers
Retention Policy
Per contract terms
Training on User Data
Ticket data analyzed by AI
Risk Factors
- ⚠API keys and credentials managed externally
- ⚠User content processed on cloud servers
- ⚠AI model may retain conversation patterns
Security Recommendations
- ✓Train staff on data handling policies
- ✓Review data processing agreements before use
- ✓Use SSO and MFA for account security
Compliance
SOC 2✓
GDPR✓
HIPAA✗
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