Laiye
Medium RiskCustomer Support
Intelligent automation platform combining AI chatbots with robotic process automation for customer service.
5
Risk Score
(1-10 scale)
Data Handling
Storage Location
China and US servers
Retention Policy
18 months
Training on User Data
No
Risk Factors
- ⚠Data stored in China region
- ⚠Limited compliance certifications
- ⚠RPA accesses backend systems
Security Recommendations
- ✓Evaluate data sovereignty requirements
- ✓Request compliance roadmap
- ✓Limit RPA system access scope
Compliance
SOC 2✗
GDPR✗
HIPAA✗
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