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Laiye

Medium Risk

Customer Support

Intelligent automation platform combining AI chatbots with robotic process automation for customer service.

5
Risk Score
(1-10 scale)

Data Handling

Storage Location

China and US servers

Retention Policy

18 months

Training on User Data

No

Risk Factors

  • Data stored in China region
  • Limited compliance certifications
  • RPA accesses backend systems

Security Recommendations

  • Evaluate data sovereignty requirements
  • Request compliance roadmap
  • Limit RPA system access scope

Compliance

SOC 2
GDPR
HIPAA

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