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Kustomer AI

Medium Risk

Customer Support

AI-powered CRM and customer service platform

5
Risk Score
(1-10 scale)

Data Handling

Storage Location

US cloud servers

Retention Policy

Per contract terms

Training on User Data

Used to improve models

Risk Factors

  • Metadata collected for analytics
  • Employee data may be processed
  • Cross-border data transfers

Security Recommendations

  • Review and configure data retention settings
  • Train staff on data handling policies
  • Enable encryption for sensitive content

Compliance

SOC 2
GDPR
HIPAA

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