Knowmax AI
Medium RiskCustomer Support
AI-powered knowledge management for contact centers
4
Risk Score
(1-10 scale)
Data Handling
Storage Location
US and India cloud servers
Retention Policy
Per contract terms
Training on User Data
Not used for training
Risk Factors
- ⚠User content processed on cloud servers
- ⚠Third-party integrations may access data
- ⚠API keys and credentials managed externally
Security Recommendations
- ✓Enable encryption for sensitive content
- ✓Use SSO and MFA for account security
- ✓Review and configure data retention settings
Compliance
SOC 2✗
GDPR✓
HIPAA✗
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