Kayako
Medium RiskCustomer Support
Unified customer service platform with AI-assisted ticket management and customer journey tracking.
4
Risk Score
(1-10 scale)
Data Handling
Storage Location
US servers
Retention Policy
Account lifetime
Training on User Data
No
Risk Factors
- ⚠Customer journey tracking across touchpoints
- ⚠Long-term conversation storage
- ⚠Third-party integration data sharing
Security Recommendations
- ✓Review journey tracking scope
- ✓Implement data retention limits
- ✓Audit third-party integrations
Compliance
SOC 2✓
GDPR✓
HIPAA✗
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