Kayako Classic
Low RiskCustomer Support
AI-enhanced legacy helpdesk platform for customer support
3
Risk Score
(1-10 scale)
Data Handling
Storage Location
US cloud servers
Retention Policy
Until account deletion
Training on User Data
Not used for training
Risk Factors
- ⚠Third-party integrations may access data
- ⚠Account data stored in cloud infrastructure
- ⚠User content processed on cloud servers
Security Recommendations
- ✓Opt out of AI training where available
- ✓Review and configure data retention settings
- ✓Evaluate compliance requirements for your region
Compliance
SOC 2✗
GDPR✓
HIPAA✗
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