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Hiver AI

Medium Risk

Customer Support

AI-powered shared inbox and helpdesk built inside Gmail for team collaboration and customer support.

5
Risk Score
(1-10 scale)

Data Handling

Storage Location

US and EU cloud regions

Retention Policy

Data retained while active

Training on User Data

Email data processed within customer environment

Risk Factors

  • Gmail data access and processing
  • Shared inbox email visibility
  • AI email categorization

Security Recommendations

  • Review Gmail API permissions
  • Audit shared inbox access controls
  • Monitor AI categorization accuracy

Compliance

SOC 2
GDPR
HIPAA

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