Gladly
Medium RiskCustomer Support
AI-powered customer service platform with people-centered approach combining all channels into a single conversation.
4
Risk Score
(1-10 scale)
Data Handling
Storage Location
US cloud infrastructure
Retention Policy
Conversation data retained per policy
Training on User Data
No customer data used for external training
Risk Factors
- ⚠Unified customer conversation history
- ⚠Multi-channel data consolidation
- ⚠AI-powered response suggestions
Security Recommendations
- ✓Review conversation data retention
- ✓Audit channel integration data flows
- ✓Monitor AI suggestion quality
Compliance
SOC 2✓
GDPR✓
HIPAA✗
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