Freshchat AI
Medium RiskCustomer Support
AI-powered customer messaging with chatbot capabilities by Freshworks
4
Risk Score
(1-10 scale)
Data Handling
Storage Location
US and EU cloud servers
Retention Policy
Until account deletion
Training on User Data
Used to improve Freddy AI
Risk Factors
- ⚠Data shared with third-party AI providers
- ⚠Cross-border data transfers
- ⚠Account data stored in cloud infrastructure
Security Recommendations
- ✓Review data processing agreements before use
- ✓Regularly audit connected integrations
- ✓Limit sharing of confidential information
Compliance
SOC 2✓
GDPR✓
HIPAA✗
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