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Decagon

Medium Risk

Customer Support

AI-powered customer support agents for enterprise companies

5
Risk Score
(1-10 scale)

Data Handling

Storage Location

US cloud servers

Retention Policy

Per contract terms

Training on User Data

Used to improve customer models

Risk Factors

  • User content processed on cloud servers
  • Third-party integrations may access data
  • API keys and credentials managed externally

Security Recommendations

  • Enable encryption for sensitive content
  • Use SSO and MFA for account security
  • Review and configure data retention settings

Compliance

SOC 2
GDPR
HIPAA

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