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Custify

Medium Risk

Customer Support

AI-powered customer success platform that predicts churn and automates health score monitoring.

4
Risk Score
(1-10 scale)

Data Handling

Storage Location

EU servers

Retention Policy

Account lifetime

Training on User Data

No

Risk Factors

  • Customer health data aggregated broadly
  • Churn predictions based on behavioral data
  • No SOC 2 certification

Security Recommendations

  • Request SOC 2 compliance timeline
  • Limit behavioral data collection
  • Validate churn prediction accuracy

Compliance

SOC 2
GDPR
HIPAA

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