Custify
Medium RiskCustomer Support
AI-powered customer success platform that predicts churn and automates health score monitoring.
4
Risk Score
(1-10 scale)
Data Handling
Storage Location
EU servers
Retention Policy
Account lifetime
Training on User Data
No
Risk Factors
- ⚠Customer health data aggregated broadly
- ⚠Churn predictions based on behavioral data
- ⚠No SOC 2 certification
Security Recommendations
- ✓Request SOC 2 compliance timeline
- ✓Limit behavioral data collection
- ✓Validate churn prediction accuracy
Compliance
SOC 2✗
GDPR✓
HIPAA✗
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