Cresta
Medium RiskCustomer Support
Real-time AI coaching platform that guides contact center agents during customer conversations.
5
Risk Score
(1-10 scale)
Data Handling
Storage Location
US servers
Retention Policy
18 months
Training on User Data
Yes, with consent
Risk Factors
- ⚠Real-time conversation monitoring
- ⚠Agent behavior tracking
- ⚠Training data derived from calls
Security Recommendations
- ✓Get agent consent for monitoring
- ✓Review training data practices
- ✓Limit behavioral tracking scope
Compliance
SOC 2✓
GDPR✓
HIPAA✗
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