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Chatfuel

High Risk

Marketing

AI chatbot platform for automating marketing conversations on Facebook Messenger and Instagram.

6
Risk Score
(1-10 scale)

Data Handling

Storage Location

US servers

Retention Policy

12 months

Training on User Data

No

Risk Factors

  • ⚠Customer conversation data stored
  • ⚠PII collected through chat interactions
  • ⚠Facebook account access required

Security Recommendations

  • ✓Implement PII handling policies for bots
  • ✓Review chat data retention
  • ✓Limit bot data collection to essentials

Compliance

SOC 2✗
GDPR✓
HIPAA✗

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