Certainly
Low RiskCustomer Support
Conversational AI platform for building customer service chatbots with e-commerce integrations.
3
Risk Score
(1-10 scale)
Data Handling
Storage Location
EU servers
Retention Policy
12 months
Training on User Data
No
Risk Factors
- ⚠E-commerce data flows through chatbot
- ⚠No SOC 2 certification
- ⚠Customer purchase history accessible
Security Recommendations
- ✓Request SOC 2 roadmap
- ✓Limit purchase data shared
- ✓Implement data masking for sensitive fields
Compliance
SOC 2✗
GDPR✓
HIPAA✗
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