Balto AI
Medium RiskCustomer Support
Real-time guidance platform that coaches call center agents during live customer conversations.
5
Risk Score
(1-10 scale)
Data Handling
Storage Location
US servers
Retention Policy
24 months
Training on User Data
Yes, anonymized
Risk Factors
- ⚠Live call audio processed in real-time
- ⚠Agent performance data collected
- ⚠Call recordings may contain sensitive info
Security Recommendations
- ✓Implement call recording consent flows
- ✓Review data anonymization practices
- ✓Limit performance data retention
Compliance
SOC 2✓
GDPR✗
HIPAA✗
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